We understand that sometimes things don’t go as planned, and we want to ensure your satisfaction. If you're not completely happy with your game experience, let us know within 7 days of your visit, and we’ll offer you a full refund on any game rentals or event bookings. For membership cancellations, we offer a 30-day money-back guarantee on unused services. Refunds are processed through the original payment method, and we aim to resolve all issues within 5 business days. We appreciate your understanding and strive to provide you with the best possible gaming experience at GameNest Studios.